Hi,
I just installed the actual sensor software (UCS-1.1.1) on a UR5. But the Active Drive Toolbar does not appear. 
Polyscope shows the installed cap software, the sensor works great with test_sensor.urp.
I tried several times deleting/installing the cap with no change. 
It's a CB3.0 robot updated with the newest Polyscope 3.4.1.59. The sensor is a FT300, the F85 Gripper on this robot works ok.
Maybe I should try the old legacy ADU-1.0.1 installer? 

regards
Oliver

@David_Levasseur,

Any update on the new URCap to resolve this issue?  I am experiencing the same issue on a CB3 running 3.3.0 (lazy and haven't finished upgrading it today).  I will try the 1.0.1 version and see if that works.

No official release yet. But we are getting closer to a permanent solution. We are still looking for people having the problem and willing to try a beta version. If anyone is interested, please write to support@robotiq.com.

P.S. @matthewd92, I will open a support ticket to track your issue.

thank you for solving this problem, 1.0.3 works great on CB 3.0

I'm only seeing .rar files for the software. Where do I find the .urcap file format?

Hello @ArigatoMrCoboto, a .rar file is a compressed file. You need to extract it with Winrar, 7zip or any other compression software. Once extracted, you will have a .urcap file that you will be able to use for installing the URCap on the robot.

Perfect! Thank you.