Hi @shawnyew, I will take care of this issue through our support ticket system.
![](https://storage.googleapis.com/robotiq-dof-uploads/userpics/449/nCKJZQBUE7UYU.png)
Hi @JDD, the problem was a faulty cable we replaced. I opened a support ticket to help you with this issue.
![](https://storage.googleapis.com/robotiq-dof-uploads/defaultavatar/nELI41VX3IXXZ.jpg)
I have the same issue, please help
Hi @JDD, the problem was a faulty cable we replaced. I opened a support ticket to help you with this issue.
I have the same issue, please help
Hi,
![Image: https://storage.googleapis.com/robotiq-dof-uploads/editor/ah/xl2xxv6i6euv.jpg zoom](https://storage.googleapis.com/robotiq-dof-uploads/editor/ah/xl2xxv6i6euv.jpg)
![Image: https://storage.googleapis.com/robotiq-dof-uploads/editor/v9/5kgfuxintboa.jpg zoom](https://storage.googleapis.com/robotiq-dof-uploads/editor/v9/5kgfuxintboa.jpg)
I encountered this problem during programming of the UR robot. The LED was show red light and I unable to use the camera and gripper.
I checked the connection and it seems okay. Then I tried update the UR Caps to latest and it gave below error that USB Camera is not detected.