Hi,

I encountered this problem during programming of the UR robot. The LED was show red light and I unable to use the camera and gripper.
I checked the connection and it seems okay. Then I tried update the UR Caps to latest and it gave below error that USB Camera is not detected.

Hi @shawnyew, I will take care of this issue through our support ticket system.

Hello, I have the same problem. Is there any solution to this problem?

Hi @JDD, the problem was a faulty cable we replaced. I opened a support ticket to help you with this issue.

Hello @David_Levasseur, I think I have the very same problem. Would you like to open a support ticket to me?

Sure @Julimo, no problem. If anyone else wants to report a similar issue, you can write directly to support@robotiq .com. Please describe the issue and provide the serial number of the camera.

I have the same issue, please help

I have the same issue, Would like some assistance on it.