Minor Fault: The communication chip is not ready

cpiechnick

Hey everyone,

suddenly we have the problem that the Robotiq 3-Finger Gripper (Firmware GS3-3.5.1) is not available via TCP. When the gripper powers on, the Red LED stays on and via the User Interface we see the error message "Minor Fault: The communication chip is not ready". When we try to change the IP-settings, the software shows an error and asks for restarting the User Interface. 

We have tried other power supplies (24V, 5A) but it does not change anything. 

Any suggestions?

PS: We have not rewired/touched anything. It was working for months. 

Best regards
Christian

Etienne_Samson

@cpiechnick someone from the tech support team will contact you, this seems like a corrupted firmware on the communication module. We use Hilscher communication chip (Net-IC) and they can be reprogrammed. You should get an email shortly.

michieletto

Hi,

we have exactly the same problem with our robot.

Could you please help us in solving the issue?

Thanks in advance.

Best.

Stefano

michieletto

michieletto said:

Hi,

we have exactly the same problem with our robot.

Could you please help us in solving the issue?

Thanks in advance.

Best.

Stefano

No one can help us?

Thanks.

Best.

Stefano

David_Levasseur

@michieletto, I opened a support ticket for you too.

kevinrossi

Hello,

I have the same problem and it occurred when I tried to change ModBus TCP parameters (I disabled Netmask) and now I can't have it working.

Anyone can help me please ?

Best regards,
Kévin

David_Levasseur

Hello @kevinrossi, we will help you troubleshoot this in private via a support ticket.

changkyu

Hello,

I have the exactly same issue with the same gripper: Robotiq 3-Finger Gripper (Firmware GS3-3.5.1).

It occurred when I tried to change ModBus TCP parameters.

David_Levasseur

@changkyu, I opened a support ticket for you as well.

Yannik_Methot

@changkyu, Just leaving a trace here that we could solve your issue with a procedure to restore the communication chip. 

Clem_Boisson

Hi everyone, same problem here, I can't connect the gripper via modbus and when I connect with the user interface via USB I get the message that the communication chip is not ready. My version of the softaware is GS2-3.3.1.

Thanks in advance.

Clément.

mathieu_theriault

Hi @Clem_Boisson, I have opened a support ticket for you as we will need to investigate further this issue. You should receive an email about this shortly.