Hey everyone,

suddenly we have the problem that the Robotiq 3-Finger Gripper (Firmware GS3-3.5.1) is not available via TCP. When the gripper powers on, the Red LED stays on and via the User Interface we see the error message "Minor Fault: The communication chip is not ready". When we try to change the IP-settings, the software shows an error and asks for restarting the User Interface. 

We have tried other power supplies (24V, 5A) but it does not change anything. 

Any suggestions?

PS: We have not rewired/touched anything. It was working for months. 

Best regards
Christian

@cpiechnick someone from the tech support team will contact you, this seems like a corrupted firmware on the communication module. We use Hilscher communication chip (Net-IC) and they can be reprogrammed. You should get an email shortly.

@michieletto, I opened a support ticket for you too.

Hello,

I have the same problem and it occurred when I tried to change ModBus TCP parameters (I disabled Netmask) and now I can't have it working.

Anyone can help me please ?

Best regards,
Kévin

Hello @kevinrossi, we will help you troubleshoot this in private via a support ticket.

@changkyu, I opened a support ticket for you as well.

@changkyu, Just leaving a trace here that we could solve your issue with a procedure to restore the communication chip. 

Hi everyone, same problem here, I can't connect the gripper via modbus and when I connect with the user interface via USB I get the message that the communication chip is not ready. My version of the softaware is GS2-3.3.1.

Thanks in advance.

Clément.

Hi @Clem_Boisson, I have opened a support ticket for you as we will need to investigate further this issue. You should receive an email about this shortly.

Hi everyone, same problem here, I can't connect the gripper via Ethercat, in robotq user interface I have got "minor fault communication chip is not ready". Also when I use the software "netx" when I try to  donwload it gives me the next error code "0x800A00002; function=>nxAPIDownload"