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E-mail Connection error (Annick Mottard) |
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Answered | |
/ Most recent by Annick_Mottard |
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To Annick Mottard
Hi, I got the mail from you. And I replied but you may be not able to receive.
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Hi
Min-Chan,
I also replied to you twice (September 29 and October 14) but did not get
answers from you. I will investigate to know what happened, as it is very
unusual. Concerning your issue, please make sure you have downloaded the most
recent version of the gripper URCap (UCG-1.0.2). The previous version did not
allow to control the gripper over the camera.
Please let me know if you got this reply.
Best regards,
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I downloaded the most recent version of the gripper URCap (UCG-1.0.2) of course vision system.
I don't know what is the problem, even though i did all of things on your support site.
Thanks,
Min-chan,Kim
Best Answer
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Annick_Mottard Posts: 147 Handy
@Minchan I just sent you a message over DoF. Let me know if you got it we will be able to be in contact this way. I will address the email issue and keep you updated.
I will get back with more information on this post when we know more.