Dongle License Error

Kaleb_Rodes 2016-09-20

Received the following error this morning after installing the wrist camera on one of our CB3.1 UR5 demo units:

Any help would be greatly appreciated!

Note: the same dongle and usb stick have been used on a different robot previously.

Annick_Mottard 2016-09-20

Hi @Kaleb_Rodes ,

I contacted you directly to get further information on your issue. I will do a follow up on this post afterwards to give more details on this type of error message.

Annick_Mottard 2016-09-21

It turns out that the issue might have been caused by the controller configuration. With the proper CB3.1 configuration, the Wrist Camera now work properly.

Micusan 2016-11-14

I have the same problem with a UR3 robot, when I reinstalled all the files and the exe.file again, for a moment the problem was solved, now I have the same error.

Note: in my case I use the original dongle only for this robot

Sebastien 2016-11-14

@Micusan @Kaleb_Rodes
We ran into issues similar to these as well as issue when the robot was rebooting. They were due to having the 4 ports USB switch provided by Robotiq plugged into the USB 3.0 of the UR Controller (blue USB Connector). When connected the switch to another port and it solved it all!

Annick_Mottard 2016-11-14

@Micusan

I just opened up a support ticket for you. We will address the issue and get back on DoF when we know more.

Annick_Mottard 2016-12-23

Hi all!

It seems the issue @Micusan was experiencing has been resolved a couple of weeks ago, with the appropriate connections.

sabine_giron 2018-02-20

Hello,

I am trying to install the Wrist Camera for the first time on a UR3 (Software version 3.4.3.77).
I connected the wires, connected the 4 ports USB hub inside the controller, connected the Wrist camera cable, the USB with the URCap (v 1.2.3), the License USB dongle and the Force torque sensor cable onto the hub. URCap (v 1.2.3) is installed.

However, I have these error messages:

I restarted several times the UR, tried different USB plug inside the controller, uninstall and reinstalled the URCap, unplugged and re-plugged the license dongle (green light then green and red).

Would someone has an idea on what to do?

Thank you,

Sabine

David_Levasseur 2018-02-20

Hello @sabine_giron,
The vision server does not seem to be installed. When you download the vision URCap, there is also a folder called vision_system that you need to extract. Copy this folder at the root of the USB stick connected to the USB hub and then you will be able to install the vision server. The full procedure is accessible in this section of the instruction manual.