DoF - a Robotiq Community
Warning sign
The Dof Community was shut down in June 2023. This is a read-only archive.
If you have questions about Robotiq products please reach our support team.
Categories Discussions
Home > Troubleshooting > How can I know my UR hardware controller version?
Sebastien

How can I ask a customer to check if his controller is a CB3.0 or a CB3.1? I want to make sure that it's a CB3.1 so we can use the Robotiq Camera.
Annick_Mottard

Hi @Sebastien ,

One way to check it is to look at the motherboard cover. You can simply ask your customer to open the controller door and verify or send you a picture of the motherboard cover. Here is how to differentiate a CB3 from a CB3.1 : 

zoom

Note that a CB3 controller will have its two USB ports on the left side. The CB3.1 will have 4 of them on the right side of the motherboard. The safest way is to ask your customer to send you a picture of the interior of the controller box, so you can make sure it is a CB3.1 before providing them with a Wrist Camera.

If in doubt, feel free to post your picture below!