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Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice

I am getting a "Driver not able to install" error while installing the UR package.

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  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    Hi there,
    I checked the possible messages we can get, and yours would be linked to either :

    1. Package is not unzipped
    2. Installation files are not in their original state, you may have moved them incorrectly

    Can you clear your USB stick and unzip the package on your USB stick root again ?

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    Hey Oliver,
    Thanks, I'll take a note of that and add it to the UR install course !

    best regards,

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
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