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Home > Troubleshooting > UR Package installation error with 2F-85
Robotiq_Customer

I am getting a "Driver not able to install" error while installing the UR package.
Etienne_Samson

Hi there, I checked the possible messages we can get, and yours would be linked to either : 1. Package is not unzipped 2. Installation files are not in their original state, you may have moved them incorrectly Can you clear your USB stick and unzip the package on your USB stick root again ?
Robotiq_Customer

Hi Etienne, I figured out what went wrong. After I unzip the files, I usually delete the folder containing the CB2 programs because it is a CB3 controller that I am using. Usually the driver installation is successful on the older versions, but if you delete the CB2 folder on 1.0.8 or 1.0.9, the installation will result in errors. Hope this helps!
Etienne_Samson

Hey Oliver, Thanks, I'll take a note of that and add it to the UR install course ! best regards,