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RaiedKassabRaiedKassab Posts: 2 Recruit
in Troubleshooting

We've had a one UR5e fail with a C450C4 Error about a missing Force-Torque sensor in the last week. 
Tried to restart the robot with no effect.

We upgraded the robot to 5.11 with no changes. 

All connections have ben cheeked.  

 

Note:

The robot is equipped with Robotiq 2F-85 & Wrist Camera.

There is no FT 300-S Force Torque Sensor in this robot!!

The robot was turned off for more than 9 months, and the system was fully functional before shutting down it.

 

Any suggestions pleas to fix this issue?
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Comments

  • Yannik_MethotYannik_Methot Posts: 40 Handy
    Hi @RaiedKassab,

    UR e-Series robot models do actually have an embedded Force-Torque sensor in their wrist.

    It is possible that an internal connection in the robot has failed during its storage period, making the connection to the FT-sensor impossible.

    Historically, it could be solved by replacing the wrist of the robot, but I would highly suggest contacting UR's support so they can advise on the best solution for you.

    Hope this helps.
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  • bcastetsbcastets Vacuum Beta tester Posts: 673 Expert
    You could also share an picture of the error message. That may help to understand the situation.
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  • RaiedKassabRaiedKassab Posts: 2 Recruit

    Her is the error:
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  • bcastetsbcastets Vacuum Beta tester Posts: 673 Expert
    It is an error related to the robot itself. As my colleague suggested, you should contact UR support to get further advice.
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