In addition to improving the forums visual design and adding more functionalities, adding a chatbox or some kind of live chat could be beneficial to the user's experience.
@Samuel_Bouchard I'm thinking more for customer benefits rather than for the pros.Instant communicationQuick replysIncreased customer serviceA place for simpler questions and brainstorming ideas that don't need a new discussion.
In addition to improving the forums visual design and adding more functionalities, adding a chatbox or some kind of live chat could be beneficial to the user's experience.