Discussion
Old FT300 firmware problem with CB3 |
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Answered | |
/ Most recent by cwu |
2 comments |

When try to power it on using the activedrive too bar it tells me I don't have a license for it which make no sense cause I am not using a E-series.
It seems like I am not the only one with the problem while searching the form but all the answer I found was robotiq will open a ticket or they will contact them directly....
Please advise...
Best Answer
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Yannik_Methot Posts: 38 Handy
Hi @cwu,There is a way to install the firmware update manually when it fails on the robot.
Could you connect the FT-300 Sensor to a computer?
To connect the sensor to a computer, simply connect the USB part of the RS485-USB converter to the computer. You can use the robot as a power source or use an external power source that sends a constant 24V-1A current.Then, you have 2 choices of upgraders:
If you have a computer that is running Windows 10: FT-300 Firmware Upgrader (Windows 10)
If your computer is running below Windows 10: FT-300 Firmware Upgrader (below Windows 10)
Once you have unzipped the folder, simply double-click the "Robotiq_upgrader.exe" and follow the instructions.
Once the firmware is updated, the license issue should disappear.
Hope this helps,
Comments
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cwu Posts: 4 Apprentice
It worked! problem fixed, thank you0 · TwitterFacebook