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hi, we have issue with robot UR5 CB3, currently when we start on. the pendant showing that "incorrect robot mounting detected" even thought we had set the mounting with correct position, but still the robot start in "Idle" mode. we do some action such as rebooting the robot, plug unplug the cable. but still same. 
need ur help for how to solve this issue. thanks 


  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,267 Handy
    One cause of this that we have seen is bolts that are too long in the tool flange. If the bolts are too long they will push on the accelerometer and cause the robot to think that it’s mounted differently than how it’s specified in the installation file. 
    We have taken screws out and placed washers under them or swapped to shorter screws and seen the issue go away  
  • tikarahmawatitikarahmawati Posts: 2 Recruit
    its weird,and its happen suddenly during running production and robot hit something then we do restart the controller as usually. then comes error "incorrect robot mounting" even thought we don't move or take out the robot. now we just change the tool mounting bracket and its ok.
  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,267 Handy
    Yep, that’s exactly what we have seen. The only thing we’ve ever found, at UR’s direction, was the screws were too long and pressing on the bottom of the screw hole which happens to be where the accelerometer they use for detecting mounting is located causing it to read wrong
  • thomasmorristhomasmorris Posts: 5 Apprentice
    Hi Matthew - I am having the same issue with robot mounting although I currently have no screws in the tool flange and the error is still persisting.
    Would you have any other advice?
  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,267 Handy
    If you had screws that were too long they could have deformed the plate where the accelerometer is mounted causing it to continue to read erroneously even after the screws are removed. The only remedy we’ve heard from UR is to replace the tool flange. It’s possible if you have a way to send dashboard commands to release the brakes from the dashboard server even with that error. You would send the brake release command to port 29999. I can’t remember off the top of my head the exact message but you can find it on the UR support site if you search for dashboard server. 
  • gionicgionic Unconfirmed Posts: 1 Recruit
    edited July 2022
    Hi, I have faced the exactly same problem with an FT 300-S 2021 S/N 12763 mounted on an UR10 CB3 2017. The universal robot assistance has inspected the robot and affirm that the screws were too long and completely smashed

    I am 99.99999% sure that the sensor was mounted with the screws from the kit M6 long 0.8mm and the provided washers.
    Now that damage considering those screws seems to me at least odd.
    What is the current length of the screws suggested by Robotiq to avoid any possible damage?
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