Scan cannot find my Hand-E Gripper what could be the issue.

Hal_Bennett

Events:

• All UR Caps have been cleared.
• A new default installation file was created.
• Robotiq CAP 1.8.6.7016 was installed.
• Installation/General/Tool I/O Controlled by has been set to Robotiq Grippers.
• The robot was rebooted and the robot is enabled.
• The user gets a message that indicates:  Robotiq wrist URcaps need to be installed

bcastets

I open a support ticket so that we can advise on this issue.