DoF - a Robotiq Community
Warning sign
The Dof Community was shut down in June 2023. This is a read-only archive.
If you have questions about Robotiq products please reach our support team.
Categories Discussions
Home > Troubleshooting > Scan cannot find my Hand-E Gripper what could be the issue.
Hal_Bennett

Events:

  • All UR Caps have been cleared.
  • A new default installation file was created.
  • Robotiq CAP 1.8.6.7016 was installed.
  • Installation/General/Tool I/O Controlled by has been set to Robotiq Grippers.
  • The robot was rebooted and the robot is enabled.
  • The user gets a message that indicates:  Robotiq wrist URcaps need to be installed
bcastets

I open a support ticket so that we can advise on this issue.