Error of "40 is outside of the acceptable address range"

Yeji

Hi, everyone. I am a new user of Robotiq FT-300, nowadays I install the Ft-300 force sensor in my CB-series UR5 robot and want to demonstrate some pin inserting process.
But the error of "40 is outside of the acceptable address range" was always shown in the robot controller, I cannot find any solution on the internet and it has already confused me for a long time.

I am really looking for your replyment.

Thank you!

bcastets

I open a support ticket to follow this issue.