Issue with FT300 sensor

Ruddock984

When running program , a few cycles with FT300 sensor and UR10. A message stating FT300 sensor must be connected in order to run this program. Latest URCap 1.14.5 and polyscope 3.14.3 all updated to try and fix error but no success. FT sensor is connected as normal solid blue light appears. FT sensor works in activedrive toolbar. Also sometimes the error changes stating that robotiq license has expired.

bcastets

I create a support ticket so that we can advise on this issue.