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Hello Crew,

On July 27th, 2020, Robotiq put online version 1.8.4 of its Gripper URCap (UCG-1.8.4). 

We've had reports from the field about electronics problems under specific circumstances when a Gripper (2F or Hand-E) is connected to the wrist of an e-Series robot. The problem can occur when the "Dual Pin Power" option of the "I/O Interface Control" menu is selected in Polyscope, following with an error "C289A8: Tool Connector: Current is outside of the allowed range."

In order to avoid any potential issue, we recommend to either manually select the "Standard Output" option, or install our recent URCap (UCG-1.8.4) and select "Controlled by URCap".

To find the new URCap, please go to ➜ Browse by product ➜ Choose your product ➜ Universal Robots ➜Software ➜ Gripper Software ➜ Download Zip.  
The bug fix implemented is listed below.   

[BUG FIX] When the tool interface control is granted to the URCap, the output type is forced to standard in order to mitigate the risk of damaging the robot wrist. 

Please note this URCap is compatible with:

  • PolyScope 3.10 and later.

  • PolyScope 5.4 and later.

Please contact should you have questions or comments.



Thanks for the info!