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Hi there,
The attached PDF as the pin-out on the pigtail connector with spring pins, it match to the Gripper.

It is probable that you have some oxydation, I had to clean my demo kit spring pins with alcool pads quite a few time.

Hi, @Etienne_Samson

We have a client with a gripper that the LED is not light up.
The  "pigtail" has been changed and still the same. chequing pins and we have voltage between pins (GND) & (VON), but between (GND) & (24V) does not have tension.

Is this normal?