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daschmittdaschmitt Unconfirmed Posts: 3 Apprentice
Hey everybody,

I‘m currently working on an project with an used UR-5. The pandent had Some Deep scratches, so I decided to swap the Pendant for a new one.  Everything Works Fine with the new Pendant, but the Touch Screen is Not responding. Does anyone already had the Same issue and can help me?

Kind regards,
David

Comments

  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,070 Handy
    Silly question but are all the cables plugged back in. There is a USB cable that must be plugged in for the touch screen to function. 
  • daschmittdaschmitt Unconfirmed Posts: 3 Apprentice
    Yes of course, all cables are plugged in according to the Service manuel. I think the VGA cable is respnsible for the Touch function, that‘s what the service manuel says.
  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,070 Handy
    Not sure then, we’ve swapped a lot of them and take them on and off a lot and haven’t seen that issue unless the glass over the touch screen were damaged so that we had a pressure spot, that would cause the cursor to just sit in that one spot. Have you tried using a mouse with it?
  • daschmittdaschmitt Unconfirmed Posts: 3 Apprentice
    Yes, with an external mouse you can use the Pendant. Could it really be the case, That a Brand new pendant doesnt work?
  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,070 Handy
    Anything is possible. Could have been damaged in shipping. Have you contacted the distributor?
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