Problem with software update

Tobias

Hello, we are having problems with our robot. The latest vesions of the programs do not work for both the gripper and the wrist camera. We have tried differant options and even several times, watched a lot of videos and read manuels to see if there is any way we can fix this unfortunatly to no avail. We have spendt the last two days trying to figure out a solution, and we got nothing. We were wondering if anyone could help us with our  problem.

P.S 
We were also wondering if there is any possible way of obtaining software for both the gripper and the wrist camera from 2016.

bcastets

I created a support ticket to help you fixing this problem.