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I am trying to run Licencer request Barcode License Upgrader , I get " No dongle found. Make sure the camera is started with lastest urcap. Exit" issue, I have my licence dongle and server USB plugged in and UCC-1.9.0 installed.

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  • David_LevasseurDavid_Levasseur Posts: 181Beta Tester Beetle Handy
    edited October 22
    @DhananjayaBM, if you intend to use the new bar codes reading features for the Robotiq Wrist Camera, you have to upgrade your Vision Server License. This can be done free of charge by the Robotiq Support Team. In order to do so, you have to install the latest Vision URCap, update the vision server as described in this section of the instruction manual and start the wrist camera. Once this is done, get in touch with our Support Team ([email protected]). One of our Technical Support Specialist will be glad to send you your new updated license in a timely manner.
  • DhananjayaBMDhananjayaBM Posts: 2 Recruit
    I did all the above you said, but I get a message as "No dongle found. Make sure the camera is started with lastest urcap. Exit"
  • David_LevasseurDavid_Levasseur Posts: 181Beta Tester Beetle Handy
    edited October 22
    @DhananjayaBM, you have to contact us ([email protected]). Then, we will send you a procedure and, ultimately, your new license.
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