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tom24tom24 Posts: 26Unconfirmed Apprentice
in Troubleshooting

My e-series teach pendent polyscope is freeze up every time after I set up the password using in Auto and manual mode. So, how I can remove the password I set up?

Thank you for the help

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  • matthewd92matthewd92 Posts: 967Founding Pro, Tactile Sensor Beta Testers Handy
    Go back to settings to the password screen, enter the old password but leave the new password fields blank and this will remove the password.  
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  • tom24tom24 Posts: 26Unconfirmed Apprentice

    Thanks matt it work. But, we have an issue when I add the password the polyscope is freeze up and if I remove the password working good and not freeze up. so, what solves this issue ? It is 5.2 version polyscope , so do I need to upgrade?

     

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  • matthewd92matthewd92 Posts: 967Founding Pro, Tactile Sensor Beta Testers Handy
    I don't know what would cause that, we have not seen that behavior on any of our robots.  I would definitely try upgrading to the latest software.
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  • MarioMario Posts: 5 Apprentice
    tom24. I have the same issue with CB3series. Could you give us more details about your robot cell ? PLC using,  serial communication, URCaps, programming, etc.
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