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USB dongle not found (wrist camera)
/ Most recent by Taha
ssandberg Partner, Wrist Camera URCap 1.3.0 Posts: 11 Apprentice
I just installed an old wrist camera (S/N Q-00042) along with updating the UR Caps to the latest off the site. Everything was extracted to the USB key supplied with the camera to it's root directly. The UR Cap seems to have installed correctly.
Checking the camera installation tab shows that the USB dongle was not detected. It's plugged onto the same 4 port USB hub that the other USB drive is plugged into along with the wrist camera and gripper. The gripper is installed directly onto the wrist camera and shares a cable. The gripper seems to work fine.
This is the screen shown:
Any idea what's going on? Do I have a bad dongle? I've tried a few other ports and they all show the same issue on the hub.
I have opened a ticket for you and a support agent will contact you. You should receive an email shortly.
URCap Version : 126.96.36.19912