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Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice
edited March 2016 in Troubleshooting

Hi All,
We're close to commissioning the installation we discussed in the past with regards to locking out the Robotiq GUI on the UR Pendant. Unfortunately, a bug has been brought to my attention. It seems that the GUI becomes visible again once the UR is rebooted, something we missed during the risk assessment. I wonder if you could investigate this, we're not able to bring the cell into production until we're sure the gripper is immobilized whenever there is potential for contact with the operator. I hope this isn't a big issue to solve, but we can't proceed as is.
Thanks and Regards

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  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    Hi,
    We will look into this and contact you ASAP. Sorry about the delay, P-O is out of the office (he just became a father!) and Nicolas is in Danemark.

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
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  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    We will only be able to provide you with another file to erase the GUI early January. I hope this is OK with you.

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
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  • Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice

    We tested this magic file, and it worked perfectly. Thanks very much for the help.
    Regards

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