Hello Pros,

On October 9, 2018, Robotiq launched Remote Access on its Insights monitoring software to bring technical support to the next level for Universal Robots. Remote experts can now access the teach pendant and video streams from the robot cell. They get all the live information needed to troubleshoot the application and (re)start production faster. 

This is the end of email chains and long phone calls trying to solve a production issue. Remote Access is a precious ally to operators who are new to collaborative robots. Anytime they have a question, they can talk to an expert and give access to their robot’s data. The remote expert is able to recommend fixes or tweak the robot program in order to remove blockers. The remote expert might as well be one of your colleagues, a distributor, an integrator, or even a DoF contributor!

On the robot side, up to two web cameras can be installed to provide a live view of the robot cell.
On the web application side, the interface displays the teach pendant and the camera feeds, allowing for a complete remote control of the robot.

Remote Access adds up to the numerous useful robot monitoring features provided by Robotiq’s Insights, such as real-time alerts, custom KPIs and production reports. By connecting their robots to Insights, Universal Robots users can minimize downtime, monitor their production and optimize their process to get a better return on investment.