DoF - a Robotiq Community
Warning sign
The Dof Community was shut down in June 2023. This is a read-only archive.
If you have questions about Robotiq products please reach our support team.

Hello @YSLee2107, This is no big deal actually. Simply go to our support page for the camera and download the vision URCap. The compressed .rar file includes the URCap and the vision server that goes on the USB stick you accidentally formatted. Then, follow these instructions for properly installing everything. Make sure that the vision_system folder is extracted right at the root of the USB stick. Just be careful when selecting the download as there are two versions available. Your choice depends on the version of PolyScope you are running. My advice would be to update PolyScope to 3.6 and download UCC 1.4.1. For faster support, you can always send an email to or fill the contact us form.


You’re welcome @YSLee2107