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nicolas_bouchardnicolas_bouchard Posts: 27 Handy
edited July 2018 in Robotiq Products
Hi Pros,

On June, 19, 2018, Universal Robots released version 3.6 of PolyScope, its robot control software.
Please note that we are aware of compatibility issues with all Robotiq URCaps, except for Skills.

Robotiq recommends you continue using PolyScope 3.5 for the time being and wait for the imminent release of fixed Robotiq URCaps before upgrading to PolyScope 3.6, which prevents you from editing Robotiq program nodes.

Robotiq is currently working towards a URCap repackaging for all of its products in order to solve any compatibility issues that might arise following that release.
Please also note that downgrading to previous versions of Robotiq URCaps will result in the same incompatibility issue.


Thank you very much for your collaboration an understanding.
Nicolas Bouchard, B. Eng., M. Sc.
Digital Learning Project Manager
[email protected]
1-418-380-2788 ext. 240

Comments

  • DrowlandDrowland Posts: 1 Recruit
    Is there a timeline on the release of support for Polyscope 3.6?  
  • David_LevasseurDavid_Levasseur Beta Tester Beetle Posts: 181 Handy
    Not yet. We will make sure to inform everyone as soon as we have an official release.
  • lwohlhartlwohlhart Posts: 1 Recruit
    Is there any update on the compatibility with higher Polyscope versions?
    We have a couple of URs on higher Polyscope versions and can't get the Wrist Connector URCap for the Hand-E to work. 
    Sadly it's seems infeasible to downgrade Polyscope without loosing custom calibration. 
  • Yannik_MethotYannik_Methot Posts: 25 Handy
    Hi @Iwohlhart,

    I have opened a support ticket for you to help with your specific issue. You should receive an e-mail soon.
  • diodenscheindiodenschein Unconfirmed Posts: 1 Recruit
    Hello, is there any news on this? 
  • Yannik_MethotYannik_Methot Posts: 25 Handy
    Hi @diodenschein,

    All of our URcaps were updated to be supported on the latest Polyscope versions. All are available on our support website.

    About lwohlhart's issue, it was because an e-series coupling was connected to a CB robot, which is not a compatible combination.

  • szeleng1012szeleng1012 Unconfirmed Posts: 3 Apprentice
    hello @Yannik_Methot,

    do you still have a gripper software that is compatible for polyscope 3.6? because the current software is not compatible with polyscope 3.6.
  • Yannik_MethotYannik_Methot Posts: 25 Handy
    Hi @szeleng1012,

    You should have no issue with updating your Polyscope to the latest version. However, some additional details could explain why you were not able to do it. I have opened a support ticket and you should soon receive an e-mail from us to help you get started with your gripper. 
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