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yslyysly Posts: 6 Apprentice
FT300 firmware update failed

Can't communicate with sencor, can't read the version
The status LED of the sensor does not display

Comments

  • Guillaume_CharronGuillaume_Charron Beta Tester Beetle Posts: 42 Handy
    @ysly

    I contacted you directly to get further information on your issue. I will do a follow up on this post afterward to give more details on this type of problem.
    Guillaume Charron
    Support Tech
    +01 418-380-2788 ext. 236
    [email protected]
  • yslyysly Posts: 6 Apprentice
  • yslyysly Posts: 6 Apprentice
    Please give us a solution fireware.
  • David_LevasseurDavid_Levasseur Beta Tester Beetle Posts: 181 Handy
    Hello @ysly, If the status LED stays OFF and the 24V connection has been validated, this FT Sensor is either defective or has a faulty cable. In both cases, it needs to be investigated by Robotiq personnel. Please send it back to us.
  • yslyysly Posts: 6 Apprentice
    親愛的大衛,

    我們想要退還FT300,請提供RMA文件,
    序列號:: F30829。

    最好的祝福
    森瑤陳
    伊斯利有限公司
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