DoF - a Robotiq Community
Warning sign
The Dof Community was shut down in June 2023. This is a read-only archive.
If you have questions about Robotiq products please reach our support team.
Categories Discussions
Home > Troubleshooting > FT300
ysly

FT300 firmware update failed

Can't communicate with sencor, can't read the version
The status LED of the sensor does not display
Guillaume_Charron

@ysly

I contacted you directly to get further information on your issue. I will do a follow up on this post afterward to give more details on this type of problem.
ysly

zoom
ysly

Please give us a solution fireware.
David_Levasseur

Hello @ysly, If the status LED stays OFF and the 24V connection has been validated, this FT Sensor is either defective or has a faulty cable. In both cases, it needs to be investigated by Robotiq personnel. Please send it back to us.
ysly

親愛的大衛，


我們想要退還FT300，請提供RMA文件，
序列號:: F30829。

最好的祝福
森瑤陳
伊斯利有限公司