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Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice
edited March 2016 in Troubleshooting

Driver not able to install ... keep getting an error, see the video attached

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Best Answer

  • Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice
    Accepted Answer

    Hi ,
    I figured out what went wrong.
    After I unzip the files, I usually delete the folder containing the CB2 programs because it is a CB3 controller that I am using.
    Usually the driver installation is successful on the older versions, but if you delete the CB2 folder on 1.0.8 or 1.0.9, the installation will result in errors.
    Hope this helps!

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Comments

  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    Hi there,
    The video is not working and it's very hard to hear you on the phone.
    Anyway, I check the possible message we can get, and yours would be linked to either :
    Package is not unzipped

    Installation files are not in their original state, you may have moved them incorrectly
    Can you clear your USB stick and unzip the package on your USB stick root again ?

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
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  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    Hi there,
    I'll take note of that and add it to UR install course ! thanks!

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
    · FacebookTwitter
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