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Home > Troubleshooting > I keep getting an error when installing the UR package for the 2F-85
Robotiq_Customer

Driver not able to install ... keep getting an error, see the video attached
Etienne_Samson

Hi there, The video is not working and it's very hard to hear you on the phone. Anyway, I check the possible message we can get, and yours would be linked to either : Package is not unzipped Installation files are not in their original state, you may have moved them incorrectly Can you clear your USB stick and unzip the package on your USB stick root again ?
Robotiq_Customer

Hi , I figured out what went wrong. After I unzip the files, I usually delete the folder containing the CB2 programs because it is a CB3 controller that I am using. Usually the driver installation is successful on the older versions, but if you delete the CB2 folder on 1.0.8 or 1.0.9, the installation will result in errors. Hope this helps!
Etienne_Samson

Hi there, I'll take note of that and add it to UR install course ! thanks!