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Did you try to contact Sick support ?
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If you have questions about Robotiq products please reach our support team.
On one UR5 we use the PIM 60 with the Sick URCap on the newst Version.
The System does not work stable, we have problems with sporadic disconnections. Then we must Restart the PIM60, but for the Restart we must turn off the Power. Occasionally the screen of the UR5 be freezes, after we open the URCap from the Sick.
Does anyone have a solution or the same problem?