DoF - a Robotiq Community
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@Tyler_Berryman With our business model its very important to us to be able to monitor our robots no matter where they are running so we find it very beneficial.  AWe are able to share the data that we are collecting off of the robot with our customers as real-time, production data so that they know exactly how the robot is producing for them at any given time, no matter where in the world they are.

The other thing that it has allowed us to do is be able to control the robots via the cloud as well.  So if we have a firm that is running lights out and they see the robot start to do something we can give them the ability to stop/pause the program from their phone.  This can allow them to prevent the robot from producing scrap or doing something that they do not want.  Also, it makes it easier when robots are programmed to do multiple tasks.  The operator is able to use the mobile device to tell the robot what task it needs to be performing.  We keep this safe by requiring a 2 step process that validates that the operator is standing beside the robot when the change is made.

Another benefit of getting the robots into the cloud and a mobile app is allowing the robots to have a voice, letting the robots in plain language tell the operators when there is a problem so that the operator can take action.  This allows the operators to be able to move away from the robot and perform other tasks but still be notified immediately when action needs to be taken to keep the robot productive such as adding more material, or removing the work that has been completed.  By using mobile it also gives us the ability to engage the customer in chat, anytime there is an issue they are able to discuss it in the app and can involve us as much as needed in the conversation.  Everyone at the company with access to the App can be kept in the loop about what is going on in production.  This makes operations more efficient not only in producing parts but communicating within the company about whats going on.

We have seen a lot of benefit in increasing the amount of transparency around production, letting the sales guy who's sitting with the customer know precisely what is happening without having to play phone tag with the production staff.