Hi!

I am having an issue with installing the URCaps for the FT300 and the 3 Finger Adaptive Gripper on a UR5/CB3.0. I downloaded the .rar files from the Robotiq website, extracted the files, and copied onto an empty USB drive. Following this, I put the USB onto the Teach pendant and opened the files (in the URCaps setup in the Robot Setup) then rebooted the system. However, after the reboot, there was a yellow triangle with an exclamation mark inside which I assume means that the installation did not work correctly since the corresponding tabs for the sensor and gripper did not appear in the installation tab. I tried this a few times, checking to make sure that the files were correct but all with the same result.

Is there a step I am missing? The instruction manuals seem to suggest that this is just a plug and play sort of thing and that the installation should just work.

Thanks in advance!

Hi @David_Levasseur, thanks for the quick reply!
Yes, that is the version of URCap that I had tried and it did not work. Is there any other reason why this issue could be occurring? Attached is a photo of the error/warning/other symbol.

Hello @Aarjav, This might be caused by a compatibility issue between the URCap version and the Polyscope version. Our URCaps are not ready for Polyscope 3.6 yet. What version of Polyscope are you running?

I was currently using Polyscope 3.3.4.310 (version from 6 December 2016 - around the time the university purchased the robot). After running an update to version 3.5.0.10584 (), the URCaps were installed!!!
Everything is working!
Thank you so much!!

Um.. sorry it seems I accepted the wrong comment. I meant to accept your answer but accepted my own...
:neutral: