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Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice
edited March 2016 in Troubleshooting

Hi
I'm trying to communicate with the controller though Ethernet/IP connection, however all my attempt were unsuccessful. I even try installing the user interface legacy (v 1.0.6).

I figured out that there is no connection whatsoever though the Ethernet port of my Desktop though control panel --> networks and Internet --> network and sharing center. Which doesn't show the any Ethernet connection. I even try to use different cable and cmd prompt "ping 192.168.1.11" but fail.

However I can connect and used the gripper using the USB to USB port. Could it be that the Ethernet port is faulty?

Regards

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  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    Hi,
    Can you send me screenshot of your Robotiq User Interface connected via USB, especially the communication protocol tab.
    Thanks

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
  • Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice

    Hi Etienne
    From user interface V 1.0.6 (legacy) with USB connection and from user interface v1.5.3.



  • Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice

    Which means that i can only use the DeviceNET communication protocol for the unit i have, if i refer to 3.4.2 of the manuel

    Just for info, why each controller has to have a specific type of communication protocol, would not it be more flexible if the user could configure it for the different use of the gripper.

  • Etienne_SamsonEtienne_Samson Posts: 416Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Handy

    It would me more flexible yes, but since they have a different physical interface, the number of parts in each controller would be augmented and the price would go up significantly. Since most customer use only one protocol, we choose to have a single protocol (plus USB).

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
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