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hi, we have issue with robot UR5 CB3, currently when we start on. the pendant showing that "incorrect robot mounting detected" even thought we had set the mounting with correct position, but still the robot start in "Idle" mode. we do some action such as rebooting the robot, plug unplug the cable. but still same. 
need ur help for how to solve this issue. thanks 

Comments

  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,214 Handy
    One cause of this that we have seen is bolts that are too long in the tool flange. If the bolts are too long they will push on the accelerometer and cause the robot to think that it’s mounted differently than how it’s specified in the installation file. 
    We have taken screws out and placed washers under them or swapped to shorter screws and seen the issue go away  
  • tikarahmawatitikarahmawati Posts: 2 Recruit
    its weird,and its happen suddenly during running production and robot hit something then we do restart the controller as usually. then comes error "incorrect robot mounting" even thought we don't move or take out the robot. now we just change the tool mounting bracket and its ok.
  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,214 Handy
    Yep, that’s exactly what we have seen. The only thing we’ve ever found, at UR’s direction, was the screws were too long and pressing on the bottom of the screw hole which happens to be where the accelerometer they use for detecting mounting is located causing it to read wrong
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