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brsystemesbrsystemes Posts: 10 Apprentice
in Troubleshooting
Hello All

I have ramdomly on several robot UR10: 4 Question mark (????) in the safety value display on top right screen and robot stopped.

Do you already had this problem and do you know what is in cause?

To release we shutdow and restart but in reappears some time.

Thanks again for help me
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  • Kaleb_RodesKaleb_Rodes Posts: 60Founding Pro, Partner, Beta Tester VIsion 1.1 Program, Tactile Sensor Beta Testers, Beta Tester Camera URCap 1.2.0-beta Handy
    @brsystemes any information/warning/fault codes in the log file that relate to the checksum?
    Kaleb Rodes
    Applications Engineer
    Behco
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  • brsystemesbrsystemes Posts: 10 Apprentice
    No nothing in the HISTO file
    After if there is another file with informations about error I don't know nothing about it.

    regards
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  • brsystemesbrsystemes Posts: 10 Apprentice
    Hello all

    no more information for me about this??

    regards
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  • ThomasCThomasC Posts: 2 Recruit
    Hello,

    @brsystemes Can you send us some picture about the question mark? 
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  • brsystemesbrsystemes Posts: 10 Apprentice
    Here you have

    thanks for your help
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  • ThomasCThomasC Posts: 2 Recruit
    edited September 10
    This is the checksum of the safety by default it's CCCC...  Maybe there is a problem with the security parameters or with the instllation file. You can clik on the checksum, to have more details of the security parameters. But for me the best is to contact directly the UR support.

    Let us know once you find the solution!

    Good luck :)
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