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Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice
edited March 2016 in Troubleshooting

Hi Etienne,
the customer says that the controller of the gripper has a green blinking led and the modbus screen of the UR shows all the registers green.

Setting the Activate register has no effect, the led stays blinking and the gripper does not move.

The power to the gripper is present.

Can you please help me?
Thank you very much

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Best Answer

  • Etienne_SamsonEtienne_Samson Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Posts: 419 Handy
    Answer ✓

    Alright we will send a replacement, no charge, you had enough trouble with this!

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
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Comments

  • Etienne_SamsonEtienne_Samson Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Posts: 419 Handy

    Hi MemberX,
    If the controller LED is blinking green --> communication network detected but not communicating
    It should be solid green --> communication established
    Is it really blinking ? If yes, it should not be green in the UR I/O mapping.

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
    · TwitterFacebook
  • Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice

    Hi Etienne,
    I confirm you that the LED of the controller was green blinking, the UR shows green registers and the gripper's controller replies to the pings.
    Meanwhile we found the problem: by connecting with the USB we found the IP address set to 0.0.0.0, setting it to 192.168.1.11 solved the problem.
    But I cannot explain why we had that behaviour.
    Sergio

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  • Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice

    Etienne,
    the problem persists!
    Every time the controller is turned off, the network settings are lost and when turned on the IP is 0.0.0.0; the customer must enter the correct IP everytime.
    Th gripper now is needed by the customer, and they cannot wait anymore, please ship a new controller ASAP, and we will return the old one.
    Thank you very much

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  • Etienne_SamsonEtienne_Samson Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Posts: 419 Handy
    edited March 2016

    Hi, I am going to ship replacement with a 5m cable ok?

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
    · TwitterFacebook
  • Robotiq_CustomerRobotiq_Customer Posts: 123 Apprentice

    Hi Etienne,
    problem solved. The new controller works.
    What about the old one? Scrap?
    Thanks

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  • Etienne_SamsonEtienne_Samson Beta Tester Beetle, Wrist Camera URCap 1.3.0, Vacuum Beta tester Posts: 419 Handy

    Glad it's working Sergio,
    You can keep the older one, the communication module could be used in the future if you have another problem, the controller box itself and the PCB are not worth re-working.
    I will probably end-up giving technical formation in Europe this year to our distributors. We could use it at this time.

    Etienne Samson
    Technical Support Director
    +1 418-380-2788 ext. 207
    [email protected]
    · TwitterFacebook
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