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SebastienSebastien Posts: 219 Handy
in Troubleshooting
Hi pros,
anyone ran into the following issue. We were programming and at some point it looks like the USB key provided by UR stopped working. Now it cannot be recognised anywhere (computer, UR, etc.)

What did you do to solve this?
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Comments

  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,261 Handy
    Never seen this issue before, I would think that they would have to supply a new one as my understanding is its unique to that robot.
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  • SebastienSebastien Posts: 219 Handy
    Any way you think I can retrieve files from this key. I think it is not recognized from my windows laptop because it is running linux
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  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,261 Handy
    Not sure, maybe try opening it in the UR simulator running on your windows machine?
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  • SebastienSebastien Posts: 219 Handy
    @matthewd92
    We tried everything, even from a Linux machine and the USB is just dead! Not popping up on any devices. So we have to start from scratch again! I have seen better TGIF!
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  • matthewd92matthewd92 Founding Pro, Tactile Sensor Beta Testers Posts: 1,261 Handy
    Did you not have any backups of the program?
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