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Michael_DavisMichael_Davis Posts: 4Partner Apprentice
We have seen this occur on a few different occasions now.  With UR software 3.4.1-59 and URCaps  UCG-1.1.1, there is roughly a 30 second pause/lag time between when the "Play" button is pressed and the robot program actually starting.  I wrote a simple program with a couple of Moves only and ran it with the URCaps installed, at which point the long lag time is there.  I removed the Gripper URCaps, made no other changes to the UR, ran the same program, and it started right away.  Has anyone else experienced a similar issue?  

Comments

  • abeachy_HG24abeachy_HG24 Posts: 78 Handy
    @Michael_davis I saw this on two of our URs, except one of ours lagged for almost a minute at times. To fix it all I did was uninstall the UR cap and then reinstall it, and it has been working ever since.
  • Michael_DavisMichael_Davis Posts: 4Partner Apprentice
    I have done this a couple of times (uninstall, reinstall) with no change in outcome.
  • matthewd92matthewd92 Posts: 436Founding Pro, Tactile Sensor Beta Testers Handy
    I have not experienced that but will keep an eye out for it.  We currently only have 1 robot running with the robotiq URCap for the gripper.  It starts up in just a few seconds and we are running the latest firmware.  Hope that doesn't become an issue as this robot for various reasons has a lot of start of programs every day, generally 2-4 times an hour, 22-24 hours a day
  • Etienne_SamsonEtienne_Samson Posts: 331 Handy
    @Michael_Davis @matthewd92 @abeachy_HG24 I will keep track of this. @Michael_Davis do you see this happening with a specific program you are running or with every program you run? With large program it can be normal to have a delay between the play and the beginning of the program actually loading. It's simply linked to the robot memory and the size of your program. However 30 secs is a lot, personally never seen this.
    Etienne Samson
    Technical Support Manager - Responsable soutien technique
    +01 418-380-2788 ext. 207
    esamson@robotiq.com
  • abeachy_HG24abeachy_HG24 Posts: 78 Handy
    @Etienne_samson Whenever this was happening with us, it was not only when we would press the play button but all clicks were delayed. Not as bad as when we would press play, but at least 10 seconds or so and it did not matter what we were doing.
  • Michael_DavisMichael_Davis Posts: 4Partner Apprentice
    edited May 18
    Here is a video showing what has happened on a few different robots with programs of varying sizes.  As you will notice, this is a very simple program with only a few moves.  The URCaps has been removed and installed a few times now.
    @Etienne_Samson ;
  • jamesjames Posts: 1 Recruit
    We are having this same issue on two of our URs. I have tried reinstalling Gripper UR Caps several times but to no avail. We have the same UR software 3.4.1-59 and UR Caps UCG-1.1.1. Has any solution been found?
  • David_LevasseurDavid_Levasseur Posts: 24 Handy
    @Michael_Davis , @james

    Hi Guys, I created a support ticket to track this issue. I will continue troubleshooting via this ticket and post back here when I have a solution.
  • David_LevasseurDavid_Levasseur Posts: 24 Handy
    This issue appeared after updating to the latest gripper URCap. Until we find the reason behind this behavior and fix it, if someone else encounters this issue, please contact support to get the previous working URCap.
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