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cpiechnickcpiechnick Posts: 1 Recruit
Hey everyone,

suddenly we have the problem that the Robotiq 3-Finger Gripper (Firmware GS3-3.5.1) is not available via TCP. When the gripper powers on, the Red LED stays on and via the User Interface we see the error message "Minor Fault: The communication chip is not ready". When we try to change the IP-settings, the software shows an error and asks for restarting the User Interface. 

We have tried other power supplies (24V, 5A) but it does not change anything. 

Any suggestions?

PS: We have not rewired/touched anything. It was working for months. 

Best regards
Christian

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  • Etienne_SamsonEtienne_Samson Posts: 331 Handy
    @cpiechnick someone from the tech support team will contact you, this seems like a corrupted firmware on the communication module. We use Hilscher communication chip (Net-IC) and they can be reprogrammed. You should get an email shortly.
    Etienne Samson
    Technical Support Manager - Responsable soutien technique
    +01 418-380-2788 ext. 207
    esamson@robotiq.com
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